FAQ

If There Is Anything Else You Would like to Know, Please Do Not Hesitate to Contact Us.

Q: When and where can we visit Thai Native Gems retail store?

We do not have a retail jewelry store as we are a gemstone and diamond wholesalers that provides custom jewelry services. However, you can visit us at our office from 11:00 am to 4:30 pm Monday to Friday.

Q: Do I need an appointment before visiting?

We recommend making one to make sure we will be in. Please also let us know your requirement so we can ensure we have the right goods available.

Q: What payment methods do you accept?

Our preference is Direct Money Transfer (T/T), but we also accept cash, Paypal (with a fee), Money Order, or Cashier’s Checks.
We do not accept personal checks. If paying by Direct Money Transfer (T/T), Money Order or Cashier’s Check please notify us beforehand so we can track your payment from our end.
We are open to other payment solutions so message us with suggestions.

Q: What are your payment terms?

Before making a customised ring, we require upfront payment for the center stone (wholesale diamond or gemstone). Payment for the ring can be made either when picking up or before the item is shipped.

Q: Can you ship directly to us?

Yes, we can ship our products fully insured to you with FedEx. The insurance provider is UPSC (Thailand) Limited.

Q: Do you have a return or refund policy?

We offer 100% refunds for loose diamonds or gemstones (not finished jewelry products) within 7 days of purchase if the item is bought locally in our Bangkok office.

For items shipped internationally, please contact us within 2 weeks of receipt of the item. We charge a 10% administration and restocking fee so we highly recommend that that customer is fully satisfied before purchasing.

We normally refund ONLY if the item was misrepresented, but will work with anyone for any reason. We want you to be happy with your purchase! Items must be returned in the condition shipped.

Q: What type of jewelry can you custom make?

We can custom make any jewelry including: rings, earrings, necklaces, bracelets, bangles, brooches and buttons. Only your imagination is the limit.

Our main focus is 18K gold (white or yellow) as this is what our Thai jewelers are most comfortable with.

If you would like to produce something in platinum (PT 950), palladium or silver, this can be done as well.

Q: How long does it take to get our custom engagement ring?

If it is a simple design it takes 5-7 working days. For more complicated designs it can take up to 10-15 working days.

Q: Will there be additional custom duties or import taxes when we receive our shipment?

Most probably there will be additional custom duties or taxes when the item is shipped to you. We have ways to make these minimal, though. Please contact us for more details.

Q: What is your product warranty and can you fix our jewelry if there are any issues?

We offer a full warranty for manufacturing defects (not including everyday wear and tear). The item must be returned in its original form. Most jewelry repairs can be done at minimal cost.

Q: How can I maintain my jewelry?

We recommend cleaning your jewelry often as skin oils, soaps and body lotions alter the optical properties of diamonds and gemstones, causing them to look dull. Seriously scratched or dirty jewelry should be brought to us so we can clean it professionally. Diamond or gemstone jewelry can be cleaned with a soft brush dipped in warm water and mild detergent, then rinsed under running water.

Q: Are your diamonds conflict-free or not blood diamonds?

We try our best to check the companies we deal with. We have a clause that we deal only in ‘conflict-free’ diamonds and strictly follow the Kimberly Process. As we truly believe in eradicating these horrible acts from the diamond trade, we will strive to the best of our ability and knowledge to make sure we do not trade in, or acquire any conflict or blood diamonds.

Q: Do your diamonds come with a certificate and is there a way to verify it?

The majority of our diamonds come with a GIA certificate, which can be verified here.

Q: Are color gemstones appropriate for an engagement ring?

Yes! See here for an answer I gave to this question.

Q: How can we trust you or your company? Do you have any credentials we can verify?

You can verify my personal GIA Graduate Gemologist Degree here. Our company is also a member of the TGJTA (Thai Gem & Jewelry Traders Association) – member number 2945 – and the India-Thai Chamber of Commerce – member number 01 0010 T 018.

Q: Why does Thai Native Gems not have a retail store or keep any diamonds in stock?

We believe the “old way” of buying a diamond or an engagement ring is now irrelevant. Previously, diamonds had to go through multiple hands before the consumer could get the finished product. Keeping inventory costs money and engagement rings are not items that are sold every day. By managing our business this way, we’re able to keep our prices competitive.

Q: What makes Thai Native Gems different to other traditional or online retailers?

We are gemstone and jewelry consultants rather than a traditional jewelry retailer.

Unlike our competitors, we give our clients all the information about what they are getting. This includes treatment disclosures (very important for color gemstones), color, clarity and cut quality. We never believe in “pushing a sale” and will answer all your questions until you are 100% sure about your purchase.

As we don’t have a retail store, our clients can choose exactly what they would like to have made at wholesale prices. Your jewelry will be more personal and genuinely unique compared to the mass produced pieces usually found at the majority of traditional and online retailers.

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